Terms and Conditions

Introduction and Acceptance of Terms

These Terms and Conditions ('Terms') govern your use of the Ruby Reels online casino platform and all associated services. By accessing or registering an account with Ruby Reels, you confirm that you have read, understood, and agree to be bound by these Terms. This document is effective as of 2026 and may be updated periodically, with continued use of the platform constituting acceptance of any revisions.

Eligibility Requirements

To use Ruby Reels, you must be at least 18 years of age or the legal age of majority in your place of residence, whichever is higher. By creating an account, you represent and warrant that you meet this requirement and that participating in online gaming activities is lawful in your jurisdiction. Ruby Reels reserves the right to request proof of age or identity at any time and to suspend accounts pending verification.

Account Registration

Each individual is permitted to hold only one account with Ruby Reels, and all information provided during registration must be accurate, current, and complete. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. Ruby Reels may refuse registration or close duplicate accounts at its sole discretion.

Deposits and Withdrawals

Deposits must be made using approved payment methods and funds must belong to the account holder; third-party payments are strictly prohibited. Withdrawal requests are subject to identity verification and may take a reasonable processing period before completion. Ruby Reels reserves the right to set minimum and maximum limits on deposits and withdrawals and to request additional documentation to confirm the legitimacy of transactions.

Bonus and Promotional Terms

Bonuses, free spins, and promotional offers provided by Ruby Reels are subject to specific wagering requirements, expiry dates, and eligibility conditions outlined at the time of the offer. Misuse of bonus terms, including the creation of multiple accounts or exploitation of promotional mechanics, may result in forfeiture of bonus funds and associated winnings. Ruby Reels reserves the right to modify or withdraw any promotion without prior notice.

Account Suspension and Termination

Ruby Reels reserves the right to suspend, restrict, or permanently close an account if there is reasonable suspicion of fraud, breach of these Terms, underage use, or activity that compromises the integrity of the platform. Suspended accounts may have withdrawals paused pending investigation, and any funds obtained through prohibited means may be forfeited. Users will generally be notified of suspensions where practicable, though immediate action may be taken to protect the platform and other users.

Responsible Gambling

Ruby Reels is committed to promoting responsible gambling and provides tools such as deposit limits, self-exclusion options, and cooling-off periods to support player wellbeing. Users experiencing difficulty controlling their gambling behaviour are encouraged to make use of these tools or seek external support services. Ruby Reels does not guarantee winnings, and all gaming activity should be undertaken for entertainment purposes only.

Dispute Resolution

Any disputes arising from the use of Ruby Reels should first be raised with our customer support team for informal resolution. If a resolution cannot be reached, the matter may be escalated to an independent alternative dispute resolution service where available. Ruby Reels aims to handle all disputes fairly, transparently, and within a reasonable timeframe.

Limitation of Liability

Ruby Reels provides its platform on an 'as is' basis and does not guarantee uninterrupted or error-free service at all times. To the maximum extent permitted, Ruby Reels shall not be liable for indirect, incidental, or consequential losses arising from use of the platform. Nothing in these Terms is intended to exclude liability that cannot be lawfully excluded.