Privacy Policy

Introduction

This Privacy Policy explains how Ruby Reels collects, stores, uses, and shares personal information when you access our website and gaming services. By registering an account or using our platform, you acknowledge that you have read and understood this policy. This policy is effective as of 2026 and applies to all users accessing Ruby Reels from Australia.

Information We Collect

When you create an account with Ruby Reels, we collect information such as your name, date of birth, email address, residential address, and payment details necessary to verify your identity and process transactions. We also automatically collect technical information including your IP address, device type, browser version, and gameplay activity. This data helps us maintain account security, comply with regulatory obligations, and improve our services.

Cookies and Tracking Technologies

Ruby Reels uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep you logged into your account. We also use analytics tools to understand how users interact with our site, which pages are visited most frequently, and how long sessions last. You can manage or disable cookies through your browser settings, though doing so may affect certain site functionalities.

Third-Party Service Providers

We share certain user data with trusted third-party processors who assist us in operating Ruby Reels, including payment processors, identity verification services, marketing platforms, and analytics providers. These partners are contractually bound to protect your information and use it solely for the purposes we specify. We do not sell personal data to third parties for their independent marketing use.

Account Data and Security

Your account data, including login credentials and financial history, is stored using encryption and access controls designed to prevent unauthorised access. We regularly review our security practices to align with industry standards for protecting sensitive information. Despite these measures, no system is entirely immune to risk, and users are encouraged to safeguard their own login details.

How We Use Your Data

Ruby Reels uses collected data to verify player identity, process deposits and withdrawals, personalise promotional offers, and detect fraudulent or problematic gambling behaviour. Data is also used to comply with responsible gambling requirements and applicable Australian regulatory obligations. We may use aggregated, non-identifiable data for internal reporting and product development.

Your Rights to Access and Delete Data

You have the right to request access to the personal information Ruby Reels holds about you, request corrections to inaccurate data, or ask for deletion of your account information subject to legal and regulatory retention requirements. Requests can be submitted through your account settings or by contacting our support team. We aim to respond to verified requests within a reasonable timeframe.

Data Retention

Ruby Reels retains personal and account data for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, tax, and anti-money laundering obligations. Once retention periods expire, data is securely deleted or anonymised. Certain transaction records may be kept longer where required by regulatory authorities.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated through the website or via email notification to registered users. The date of the most recent update will always be reflected at the top of this page, with this version last updated in 2026.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact the Ruby Reels support team through the contact options available on our website. We are committed to addressing privacy concerns promptly and transparently.