Responsible Gambling

Our Commitment to Responsible Gambling

Ruby Reels is committed to providing a safe and enjoyable entertainment experience for all our players. We believe that gambling should always remain a form of leisure rather than a source of financial or emotional stress. This page outlines the tools and resources available to help you maintain control over your gambling activity. This information was last updated in 2026 and is reviewed periodically to ensure it remains relevant and helpful.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience level. Common warning signs include spending more time or money than intended, chasing losses, neglecting personal or professional responsibilities, borrowing money to gamble, and experiencing anxiety or irritability when not gambling. If you notice these patterns in yourself or someone close to you, it may be time to seek support or make use of the tools available on this page.

Setting Deposit Limits

Ruby Reels allows players to set daily, weekly, or monthly deposit limits on their accounts to help manage spending. These limits can be adjusted through your account settings, though increases typically require a short waiting period to take effect. Reducing your limit takes effect immediately, giving you added control whenever you feel it is needed.

Taking a Time-Out

If you feel you need a short break from gambling, our time-out feature allows you to temporarily suspend your account for a set period, such as 24 hours, seven days, or thirty days. During this period, you will be unable to log in, deposit, or place any wagers. This option is designed to give players a simple, low-commitment way to step back and reassess their gambling habits.

Self-Exclusion Options

For players who require a longer-term solution, Ruby Reels offers self-exclusion, allowing you to close your account for an extended period or indefinitely. Once self-exclusion is activated, you will not be able to access your account, and all marketing communications will cease. Self-exclusion requests can be made through our customer support team, and reinstatement typically involves a cooling-off period and additional verification.

Reality Checks and Account Activity Reminders

To help players stay aware of their gambling behaviour, Ruby Reels provides periodic reminders during play that display session duration and activity summaries. These reality checks are designed to prevent extended, uninterrupted play and encourage mindful decision-making. Players can adjust the frequency of these reminders within their account preferences.

Support for Family and Friends

Problem gambling does not only affect the individual, it can also impact family members, friends, and colleagues. If you are concerned about someone else's gambling behaviour, it is important to seek guidance from local support organisations experienced in helping affected families. Open, non-judgmental communication is often an important first step toward recovery.

Where to Find Additional Help

A number of independent organisations across Australia offer free, confidential support for individuals affected by problem gambling, including counselling services, helplines, and self-assessment tools. We encourage players to consult local resources appropriate to their state or territory for further guidance and assistance. Ruby Reels does not provide clinical or medical advice, and these organisations are best placed to offer tailored support.

Age Verification and Access Restrictions

Ruby Reels requires all players to be at least 18 years of age, and identity verification checks are conducted to confirm eligibility before withdrawals are processed. We do not knowingly permit access to minors and actively support the use of independent filtering software for shared or family devices. Parents and guardians are encouraged to take additional precautions to prevent underage access to gambling websites.

Reviewing and Updating This Policy

Ruby Reels regularly reviews its responsible gambling practices to align with evolving industry standards and player feedback. This page reflects our policy as of 2026 and may be updated periodically to reflect improvements to our tools and services. Players are encouraged to check back periodically for the most current information.